Shipping and Installation Policy

Island Medical Alert Systems will ship all medical alert units and/or components free of charge, through a carrier of our choice, to customers located in our service area. If priority shipping is required or requested and is available in your area, an additional charge of $25.00 may apply. Please contact us when placing your order if priority shipping is required. All requests for in home installation must be made after purchase and arranged through our customer service line at 516-654-7377.  All products will be shipped during regular business hours, which are Monday through Saturday from 8:00 a.m. to 6:00 p.m. EST. Items shipped on Saturdays may have additional transit time. We will do our best to process all orders received before 12 noon to be shipped out the same day, but do not guarantee same day shipment. Island Medical Alert Systems will not be responsible for any delays in delivery by third party delivery services.

Return Policy

If you wish to cancel or return any medical alert system equipment, you may do so by first contacting our customer service line at 516-654-7377 during regular business hours: Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. EST. Canceling your subscription can be accomplished through the My Account page, however you must contact us at the above number if you choose to cancel to arrange for equipment return.

All products being returned must be sent back in good working order. Any returned products received by Island Medical Alert Systems that appear to be damaged will be tested and if found to be damaged, a charge will be applied to the customer’s account according to our Terms of Service Agreement.



If you have any questions regarding shipping, installation, refunds or returns please call us at 516-654-7377 and we will be happy to assist you.